Industry News

6 Ways To Prepare Call Center Employees for Difficult Calls

When it comes to handling customers, not everyone is going to be easy to deal with. Here are six ways you can help prepare call center employees for difficult interactions!

Industry News

5 Trends Changing The Future Of Contact Center Performance Management & Training - ICMI Featured Contributor Article

Five clear trends continue to evolve our operational realities. We have to acknowledge and plan for how they affect our frontline Customer Service and Sales teams’ ability to engage, learn and perform.
Industry News

5 AI Use Cases in Contact Centers - But What About Supervisors?

Guess what? Supervisors need AI too.

Industry News

Deloitte's Global Call Center Survey

Executives from around the globe can agree on at least one thing - the growing importance of customer experience.

Industry News

AI Could Liberate 50% of Managers' Time

Can AI eliminate all of those tasks clogging up your workflow? Let's see.