6 Ways To Prepare Call Center Employees for Difficult Calls
When it comes to handling customers, not everyone is going to be easy to deal with. Here are six ways you can help prepare call center employees for difficult interactions!
5 Trends Changing The Future Of Contact Center Performance Management & Training - ICMI Featured Contributor Article
Five clear trends continue to evolve our operational realities. We have to acknowledge and plan for how they affect our frontline Customer Service and Sales teams’ ability to engage, learn and perform.
5 AI Use Cases in Contact Centers - But What About Supervisors?
Guess what? Supervisors need AI too.
Deloitte's Global Call Center Survey
Executives from around the globe can agree on at least one thing - the growing importance of customer experience.