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AmplifAI joins Five9s New App Marketplace

We are very excited to announce that AmplifAI is a Five9 ISV Partner and we're live on their new marketplace!

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Company, Press & Events

Announcing: AmplifAI is an AWS Partner Network (APN) Partner!

AmplifAI transforms real-time call data from Amazon Connect into automated, effective actions that make managers better leaders and agents higher performers

Coaching

Call Center Coaching Effectiveness: 5 steps to (Finally!) Realizing a Return on Coaching

If you’re concerned about coaching impact and ROI, then you must master these 5 Steps to Coaching Effectiveness!

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Industry News

6 Ways To Prepare Call Center Employees for Difficult Calls

When it comes to handling customers, not everyone is going to be easy to deal with. Here are six ways you can help prepare call center employees for difficult interactions!

Industry News

5 Trends Changing The Future Of Contact Center Performance Management & Training - ICMI Featured Contributor Article

Five clear trends continue to evolve our operational realities. We have to acknowledge and plan for how they affect our frontline Customer Service and Sales teams’ ability to engage, learn and perform.

Industry News

5 AI Use Cases in Contact Centers - But What About Supervisors?

Guess what? Supervisors need AI too.

Industry News

Deloitte's Global Call Center Survey

Executives from around the globe can agree on at least one thing - the growing importance of customer experience.

Industry News

AI Could Liberate 50% of Managers' Time

Can AI eliminate all of those tasks clogging up your workflow? Let's see.

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