Learning & Development

3 Ways To Drive Effortless Employee Learning Experiences - ICMI Featured Contributor Article

Are you providing your workers an effortless learning experience? Or are they exhausting all of their energy before they can even access the right resources? ICMI Featured Contributor article.

Company, Press & Events

NEXT Award Winner

At the FUND Conference in Austin, TX, AmplifAI was honored as a 2018 ‘Next’ Award Winner!

Learning & Development

Data Visualization and Engagement: Do Metrics Motivate? - ICMI Feature Contributor Article

Everyone likes access to data about their performance! But does that drive engagement and effort? ICMI Featured Contributor Article. 

Coaching

Understanding Millennial Engagement: The Role of Diminishing Tolerance on Contact Center Attrition

I was giving a presentation about Millennials at a conference earlier this year. We were in a breakout activity discussing how to coach a Millennial employee on a particular topic and were talking about the need to connect the requested task to the overall mission of the organization and value to the customer.

Company, Press & Events

Join AmplifAI at SOCAP's AI In The Contact Center • April 27, 2018 • Englewood, CO

Learn how your center can improve efficiency, agent performance, CSAT scores, the customer & agent experience and much more at SOCAP's AI In The Contact Center.

Company, Press & Events

Join AmplifAI at the Emerging Technologies Summit • April 18-19, 2018 • Dallas, TX

UTD is bringing together innovators, thought leaders and business executives to explore how FinTech, Blockchain and AI are set to reshape business and everyday life.

Company, Press & Events

AmplifAI’s Melissa Pollock honored as one of ICMI’s 2018 Featured Contributors

ICMI selected our Melissa Pollock, alongside a group of experts from a variety of backgrounds to help educate, inspire and shape the contact center industry!

Coaching

Trust-Destructors: Top 5 Ways to Ruin Engagement with Your Coaching Practices - ICMI Featured Contributor Article

ICMI Featured Contributor article. It's hard to be direct and courageous when it comes to discussing peoples' work behaviors though, and there are several ways we can fail at it miserably!

Learning & Development

How Technology & Customer Experience Have Changed the Employee Learning Landscape - Call Center Weekly Featured Article

Contact centers have worked hard to keep up with the pace of change in infrastructure, platforms, processes, and consumer demands - and frontline service representatives have been working hard too, but it's a daunting endeavor for even the most motivated of people!

Learning & Development

Coaching as Critical Reinforcement to Self-Directed Learning

The potential for modifying behavior and affecting performance and engagement through coaching is most significant and successful when it is relevant to, and therefore reinforces, formal and informal learning.