Industry News

5 Trends Changing The Future Of Contact Center Performance Management & Training - ICMI Featured Contributor Article

Five clear trends continue to evolve our operational realities. We have to acknowledge and plan for how they affect our frontline Customer Service and Sales teams’ ability to engage, learn and perform.

Learning & Development

Workforce Optimization: A Systems Thinking Activity - ICMI Feature Contributor Article

With all this WFO, why aren't we perfect? I sum it up by saying that Workforce Optimization (WFO) is about...

Company, Press & Events

3 Top Takeaways from CRS 2018

The 2018 Customer Response Summit was incredible! For those that missed it, we've recapped our 48 hour immersion with the most innovative organizations disrupting Customer Experience!

Coaching

5 Ways Leaders Can Model High-CX Behaviors - ICMI Feature Contributor Article

To help agents better connect with humans, we need to teach, expect, and measure the use of interpersonal communication and influence behaviors (aka, soft skills!) like warmth, personalization, informality, interest, and caring (aka, empathy!). ICMI Featured Contributor Article.

Company, Press & Events

QATC's Annual Conference • September 17 - 19 • Nashville, TN

Join AmplifAI's Melissa Pollock in Nashville at QATC's Annual Conference where she will be speaking and delivering a session on Coaching Trust Destructors!

Company, Press & Events

The Call Center Coach Interviews AmplifAI CEO Sean Minter

Sean Minter and The Call Center Coach discuss the potential value that Artificial Intelligence could deliver to the frontline contact center supervisor’s performance.

Company, Press & Events

ICMI Expo Orlando Was A Blast!

Our first time attendance and exhibition at ICMI Expo in Orlando last month was a great success!

Company, Press & Events

CRMXchange Interviews AmplifAI at ICMI Expo Orlando

At the recent ICMI Expo in Orlando, CRMXchange interviewed AmplifAI's CEO Sean Minter on how their emerging tech is augmenting contact center performance.

Learning & Development

3 Ways To Drive Effortless Employee Learning Experiences - ICMI Featured Contributor Article

Are you providing your workers an effortless learning experience? Or are they exhausting all of their energy before they can even access the right resources? ICMI Featured Contributor article.

Company, Press & Events

NEXT Award Winner

At the FUND Conference in Austin, TX, AmplifAI was honored as a 2018 ‘Next’ Award Winner!