Company, Press & Events

Join AmplifAI at SOCAP's AI In The Contact Center • April 27, 2018 • Englewood, CO

Robert Cowlishaw

59c2af98b3ecdb0001f4779d_robot working with headset and monitor - min1 (1)

The following is an excerpt from SOCAP:

 

Everything you need to know about using AI and Bots in your contact center.
Learn how your center can improve efficiency, agent performance, CSAT scores, the customer & agent experience and much more. This event will feature:

 

  • Cindy Garrett & John Sprunger: West Monroe Partners - “How AI Will Transform Customer Service”
  • Whitney Ondrejcka: SmartAction - “Easing into the AI Revolution”
  • Melissa Pollock: AmplifAI – “AI Empowers Self-Learning & Coaching to drive EX and CX in Contact Centers”
  • Tony Tsai, EVP and CIO of TTEC Digital Technology - “Leading the Transformational Change to Automation - AI/Bots, Machine Learning, Analytics and Beyond!"
  • Greg Weber: Eventus - “AI: Academic Idiom or Applicable Innovation