Company, Press & Events

Announcing: AmplifAI is an AWS Partner Network (APN) Partner!

Robert Cowlishaw

Amazon Connect_1


We are very excited to announce that AmplifAI is an APN Partner. With the new integration, AmplifAI’s Performance Acceleration Platform transforms real-time call data from Amazon Connect into automated, effective actions that make managers better leaders and agents higher performers - resulting in improved employee performance, employee engagement and overall customer experience.


With AmplifAI, users can:


  • Integrate data from Amazon Connect and other systems (CRM, Ticketing, WFO..) to provide employees with a comprehensive performance dashboard.
  • Receive metric-based performance analysis and visualizations with role-based access for agents, supervisors, site leaders and executives.
  • Improve coaching effectiveness with recommended actions that show supervisors who to coach, who to follow up with, and who to recognize.
  • Leverage end-to-end evaluation workflows and access online QA forms, review completed quality forms, view trends, and initiate online calibrations.
  • Watch metric-driven DIY micro-learnings that empower agent knowledge and skill development.


Below is a brief video showing how the integration with Amazon Connect is accelerating performance for Amazon Connect users. 



Schedule A Demo Today!

Click here to schedule a demo or to learn more about the integration.


About Amazon Connect

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.