Company, Press & Events

Announcing: AmplifAI is an AWS Partner Network (APN) Partner!

AmplifAI transforms real-time call data from Amazon Connect into automated, effective actions that make managers better leaders and agents higher performers

Coaching

Call Center Coaching Effectiveness: 5 steps to (Finally!) Realizing a Return on Coaching

If you’re concerned about coaching impact and ROI, then you must master these 5 Steps to Coaching Effectiveness!

Industry News

6 Ways To Prepare Call Center Employees for Difficult Calls

When it comes to handling customers, not everyone is going to be easy to deal with. Here are six ways you can help prepare call center employees for difficult interactions!

Learning & Development

“Own You!”– DIY Learning is Missing Link in Employee Empowerment & Continuous Skill-Building

Contact center employees both onsite and @home are begging us to give them tools to better perform the jobs we hired them to do. This is what you need to give them...

Company, Press & Events

Announcing Our Newest Partner, Zendesk!

We are proud to announce that AmplifAI and Zendesk are collaborating to continuously improve frontline agent & supervisor performance!

Company, Press & Events

AmplifAI Raises $3.9M, Its First Outside Funding, For Call Center AI

A few years ago, Xconomy's Angela Shaw covered our initial Product Launch. Fast forward to 2019 and we're thrilled to have her covering our Series A funding announcement!

Company, Press & Events

Making People Better: AI Startup AmplifAI Raises $3.9M to Accelerate Market Growth

Dallas Innovate's David Kirkpatrick writes about our recent Series A Funding and uncovers how AmplifAI is making people better!

Company, Press & Events

Dallas-Area Startup Lands $4M To Bolster Growth As It Leverages AI

Check out the story on our recent funding covered by Brian Womack at the Dallas Business Journal!

Company, Press & Events

AmplifAI Secures $3.9M Series A Funding Led By Naya Ventures, LiveOak Venture Partners And Capital Factory

We are extremely proud to announce our Series A funding of $3.9M led by Naya Ventures, LiveOak Venture Partners and Capital Factory‍

Company, Press & Events

AmplifAI + Arise share Case Study at the Remote Working Summit

The two-day event put on by Customer Contact Strategies offered thought provoking case studies, breakout sessions, and a handful of technology-sponsor discussions and presentations.